Change of Contract without choice or options

I signed up for a 24 month contract towards the end of last year.<br> Vodacom convinced me to take out a Contract that would cost me about R300 / month more.<br> Now, about 6 months into the contract, I received an sms TELLING me that there's a price increase - no one calls, no choice is given. Just bullying! I will not accept this out of principle!!!! Either keep the contract as per what I signed up for or consider null and void!! Disgusting customer service and appreciation for decades of my loyalty!!!<br> \From 1 May 2015 your Smart L subscription will increase from R499.00 to R529.00 per month. For more information visit [URL Removed] T&Cs apply.""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;334773;357;16;2;0;1;0;0;2;15/03/28 6:36;1003;NULL;15/03/27 15:36;15/03/27 13:53;Vodacom R82000 bill;C***-5;Vodacom;***;My company just received a bill of over R80 000 from Vodacom.This is for data used over a period of 5 days all after 12:00am. We have been loyal Vodacom customers for about 20 years. We have travelled extensively and never ever received a bill anywhere CLOSE to this outrageous amount. I cannot believe that Vodacom can bill someone to this level! As far as I understand the National Credit Act does not allow for this exploitation.A credit provider cannot just bill without verifying a person can repay the debt. When would Vodacom have put a ceiling on the bill? At R100k? 500k?<br> What is worst I have now made 7 calls to Vodacom speaking to various agents including Max Addis, Imraan Dooly, Ebrahim Talib, Paul Hendricks, Khutso Mathabetha and between them have been send from pillar to post trying to get answers on this- Business says speak to corporate, corprate says speak to business and so forth. Is there anyone who can assist. Please refer to your recorded calls for details.<br> Also how is it possible that so many people have similar issues with the billing at almost the same amount (Please refer to Hello Peter). I will be taking this to the media and NCC / ICASA if no solution is given.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;834871;691012;37;2;0;1;0;0;2;15/04/01 8:49;1003;NULL;15/03/31 17:56;15/03/31 16:06;threats of legal action for paid up account!!!;6,20E+12;Nashua Mobile;***;Today i received another threat from norman Bissett attorneys regarding my Nashua mobile account. I have emailed them in reply to their previous letters to rectify this matter but no reply received or even acknowledgement of emails! My account with nashua mobile was paid in full at the end of November. I then inadvertently paid them again in middle December for my December account as i wanted to clear all my accounts when i received my bonus! Then vodacom started with their threats and asked me to get my money back from Nashua Mobile which i did and they refunded me in February 2015 only!! So how on earth could i still owe Nashua Mobile 600.00 when that is the exact amount they refunded me? my contract amount has never been a round 600.00 it is always a few rands more or less. Maybe your company should go through all your correspondence first before starting to threaten people with legal action just because you can!! Well i am now informing you that i will not pay you a cent as i do not owe you a cent! My number has now been deleted by vodacom due to the fact that nashua mobile took so long to refund! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;490157;202;9;2;0;1;0;0;2;15/04/01 9:42;1003;NULL;15/03/31 18:48;15/03/31 16:59;deducting monies whilst ins was cancelled;7,01E+12;Accounts;***;This is the 2nd report. Can someon from headoffice please contact me. As we mailed our banks statements to Malieka and on the 19/3/2015 I asked for her to pleae responde to my email until now I am still waiting.<br> Please confirm how you got to that amount that was refunded into my account.<br> According to my calculation you short paid me on my refund. <br> <br> Thx<br> <br> Debbie de bruyn;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;199455;893260;16;2;0;1;0;0;2;15/04/23 11:58;1003;5;15/04/08 20:54;15/04/08 19:15;MTN 4 month billing query unresolved ;6,80E+12;;***;I had a contract with Nashua Mobile that was taken over by MTN in 2014. In January the account was overcharged. I called the call centre and they acknowledged the overpayment, I was informed that a refund would be made in 48 hours. No refund. February I once again was overcharged and phoned the call centre. Again acknowledged that I was once again overcharged and a credit would be given on the next invoice. No credit given. In March I was once again overcharged. I called the call centre and requested that the debit order be cancelled and I would pay on invoice from April. 7 April I receive an emailed invoice for March (still overcharged) no debit order was taken and April invoice overcharged. I made a payment for April as per amount on the contract and sent an email to customer care advising them that no credits were given as promised. 8 April my service is suspended. The credit amount is greater than the monthly fee due. So MTN has suspended my service when in fact they owe me money. I have phoned the call centre,numerous times, sent an email to customer service - what more do you want from a customer? ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;834618;746250;25;5;0;1;0;0;5;15/04/13 9:30;1003;NULL;15/04/12 18:42;15/04/12 16:47;Great service;9,30E+12;Ria Marx;***;My previous service with RTT was bad and I complained. I got a response from Ria very quickly.<br> <br> She is an awesome person to work with. She is not only professional and friendly, but she goes the extra mile to make sure that you are satisfied. Ria did not only give me excellent service, but because of her good work I would recommend anybody to use RTT.<br> <br> Thank you Ria for your great work, Keep it up!<br> <br> Stay Awesome!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;218699;893260;16;2;0;1;0;0;2;15/04/29 15:32;1003;5;15/04/16 0:46;15/04/15 22:49;NETWORK COVERAGE;7,90E+12;;***;Hi There <br> <br> I would like to complain with a network coverage in my area, I currently reside in Giyani, in Section E<br> <br> It has nothing to do with load shedding, just the area is bad with connection from Data to Voice, For instance if you download on the internet it takes time to download or still looking for something to connect, when you call the fone doesn't ring will sometimes goes to voice mail, this is a serious crisis<br> <br> Can this be attended too, It is really frustrating.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;840550;848406;11;5;0;1;0;0;5;15/04/24 9:18;1003;NULL;15/04/16 18:13;15/04/16 16:35;Faith restored;4,70E+12;Jonathan;***;I recently left my handbag in the back seat of an Uber taxi. It contained my Iphone, Ipad quite a bit of money and credit card. I only became aware of this a few hours later. I phoned my driver, Jonathan, who found my bag and returned it to me within an hour. Thank you Jonathan.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;729159;357;16;2;0;1;0;0;2;15/04/18 8:06;1003;NULL;15/04/17 17:10;15/04/17 15:23;unacceptable service;9,11E+12;General;***;To whom it may concern,<br> <br> On the 15th of April 2015 (2 days ago) I moved a prepaid SIM card onto a data contract.<br> Since then I have been attempting for over 2 days for the sim to be activated.<br> <br> I have called humorous of times and have been told several different stories every time I have called.<br> Above this I struggle to hear the consultant each time I call due to the screaming and shouting from staff in the background.<br> <br> It has taken me 2 days of back and forth phone calls which has just wasted my time.<br> <br> I would appreciate being compensated for my frustration and the utter disgrace of the call center.<br> <br> I look forward to a positive response.<br> <br> For the amount that we pay in premiums each month based on the level of service is unacceptable.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;841177;695393;19;5;0;1;0;0;5;15/04/20 6:25;1003;NULL;15/04/19 15:15;15/04/19 13:42;exceptional service provided by building manager;;Kelvin;;Id like to thank the building manager of city property, castle mansions,Kelvin on being such a wonderful building manager. From the time I came to view the flat he was very helpful and very kind to the time I moved in. I had a problem with my dstv and he was able to assist, he even helped me with assembling my tv stand, which. He goes the extra mile,does what is not even required of him to make his tenants happy. Thank you Kelvin. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;754350;772353;9;5;0;1;0;0;5;15/04/24 7:34;1003;NULL;15/04/23 16:41;15/04/23 14:51;Professional and friendly service ;***;Ntswaki Motaung;***;I had a very pleasant service with Ntswaki from Discovery Insure, she was assisting of adding a tracker to my policy. she was very informative, friendly and quick. the whole process took less than 10mins. <br> <br> thank you Ntshwaki, other call centre operators can learn a thing or two from you.<br> <br> regards,<br> kholofelo ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;679747;748506;1;2;0;1;0;0;2;15/04/28 8:32;1003;NULL;15/04/26 17:43;15/04/26 15:49;wrong debit amount;8,60E+12;;***;I made a payment arrangement on my loan account. But they deducted the wrong amount. I will not hesitate to close my account and in future they will get nothing. Month after month there's something they doing wrong!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;195166;357;16;2;0;1;0;0;2;15/04/29 7:43;1003;NULL;15/04/28 16:58;15/04/28 15:00;Upgrade;U795544;;***;I have done an upgrade more thank 4 weeks ago and I have not received any feedback from vodacom. Please do not sign-up with Vodacom unless you want BAD service.<br> <br> I am spoken to 20 *********** agents including team leaders who know nothing about customer service... I will be cancelling all my congrats with Vodacom.. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;522096;140;14;5;0;1;0;0;5;15/05/11 8:55;1003;NULL;15/05/08 18:05;15/05/08 16:12;Shop to be proud off;;All;***;I have lived in Rustenburg for 40 years and never have i found a shop that goes the extra mile for a client when you enter the shop management will greet you the staff are friendly and helpfull even the packers at the tills even when the famous loadshedding happens the generator kicks in almost emmidiatlety over all an excellent service team;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;850725;763825;6;5;0;1;0;0;5;15/05/15 8:43;1003;NULL;15/05/14 17:47;15/05/14 16:00;Excellent service provider;7,31E+12;James Smith;***;Bought power on FNB online banking never received my recharge code contacted Prepaid 24 online live chat my problem was sorted out in 4 minutes and received my code give them a try they are A++++++;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;851139;529;9;5;0;1;0;0;5;15/05/18 7:09;1003;1;15/05/15 16:18;15/05/15 14:26;very supportive;***;faizel Omar;***;Phoned in for change of insurranse very good service .thanx;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;31620;821184;14;2;1;1;5;3;5;15/05/20 7:50;1003;2;15/05/15 16:51;15/05/18 15:07;No feedback on return;INGRCUMI***;;***;I am trying to return a shirt I bought from Cape Union Mart, order reference ***. It came with a checked shirt that fitted so I ordered and paid for another one of that same checked shirt and asked them to collect the shirt that didn't fit when they deliver the other one. I have received an sms that this shirt is now on its way, but with no mention of whether they are going to pick up the shirt that doesn't fit.<br> <br> I have left a telephone message - they only seem to be on voicemail - to which I received no reply. They don't have a sharecall number, only the more expensive area code 021 number in Cape Town - not that it makes any difference, they don't pick up anyway.Their website doesn't work properly so I can't log in. <br> <br> I'd like to know when they are going to fetch the shirt I wish to return, and in addition, if they have any intention of refunding when they get it back, and how long they will take to refund. Speedy Gonzales, they are not, when it comes to communication and customer satisfaction. To be honest, I would not consider doing business with Cape Union Mart online again even though they sell quality clothes. Bad service is a deal breaker. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;853534;33;1;2;0;1;0;0;2;15/05/22 8:11;1003;NULL;15/05/08 8:05;15/05/21 15:28;Bad Service ;7,51E+12;unknown;***;The Company Bank account was put on hold by the one Director of the company without consent of the other Director of the company or without notification to other director (me being the sole signatory). We are having a dispute in the company due to this director having no input into our company and wanting to force me by putting a hold on the account to give him signing power. I didn't receive an sms or any notification about this. Now our Company have not been able to function due to the bank just putting a hold on the account. This is pathetic. And the branch manager said he told them the account was misused which is a lie because before you can say that you have to prove it. According to me a Director has to give a resolution signed by directors to put an account on hold or a court order. And the branch manager doesn't want to give me the report that he said the account was misused she said i can subpoena the information. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;98306;772353;9;2;0;1;0;0;2;15/05/26 7:43;1003;NULL;15/05/25 16:55;15/05/25 15:00;No-one can settle my claim ;8,41E+12;Adam, Arlo, Lelo;***;Have been trying to get a claim settled for weeks. My consultant has gone on study leave. No-one seems to be able to continue in his absence. Several calls have been made and I am just passed from person to person. Every consultant says they will call back but they never do. When you follow up you get assigned to a new person who has to start the process all over again. Tried to speak to a manager but was told it was after hours at 16h15. The only person available was on the phone. How is it possible one person is responsible for an entire company's issues? Don't know what to do anymore. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;862654;33;1;2;0;1;0;0;2;15/06/17 8:52;1003;NULL;15/06/16 17:36;15/06/16 16:09;Poor Response to Incorrect double debit by FNB;7,01E+12;Personal Loans Division;***;On the 15 June 2015 my personal cheque account was double debited for my personal loan with FNB.<br> I was placed at the inconvenience of having to go into the FNB branch in Umhlanga during my annual leave period (Long weekend).<br> I was informed by the consultant at the personal loans division that my money would reflect in my account on that day.<br> Today is a public holiday and my money has still not being paid to me.<br> FNB would not wait an extra day to deduct the repayment on the loan.Why should I have to wait for my money due to their error?<br> Other reversal of debit orders are done immediately.Why can't it be this way when FNB errs?<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;562034;893260;16;2;0;1;0;0;2;15/06/24 10:07;1003;NULL;15/06/20 19:10;15/06/20 17:24;*****/theft;6,40E+12;;***;Have a cell and data contract with MTN with a Cap of R800 - last month MTN debited my account with a bill of R 10 000 and in their itemised billing it was for a 6 hour period in April. Anyone else had this problem as I would like to take this matter to court. Any other parties have this problem - we can take this big, no matter what the difference of debit or cost. contact me on my email [Email Removed] Since the beginng of this month I have spent over 4 hours trying to even get hold of someone. 5 reference numbers and not even a call or email. It seems that the only way they will respond is if I open a police case against them. I'd like to see if there are similar cases like mine and make this a big issue;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;864708;353;5;2;0;1;0;0;2;15/06/23 11:38;1003;NULL;15/06/22 20:40;15/06/22 18:55;very poor service;***0;;***;After paying our account, dstv activated our subscription, and one day later deactivated it again. After phoning again, they reactivated it and it was deactivated again the next day. We phoned again and the customer support agent had a poor attitude. When requested her name, she refused numourous times to provide her name. Thank you dstv for delightful service!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;389064;688151;14;2;0;1;0;0;2;15/06/26 9:46;1003;NULL;15/06/25 18:53;15/06/25 17:03;False advertising and bad attitude;;Mina;***;My experience today was not desirable. I saw a rail with R100 and asked the staff if it is that price. They confirmed that yes it is a clearance. Wasted my time and tried out stuff and at the till am told that it is not. Went to the rail with the cashier Margaret who was very helpul and she says oh yes it says R100. Mina was there and said does not mean if it says ther R100 it is R100. Cant you read the tags. Denise was there and sort of said something to herself and also with a bad attitude. Garth and Niel were not available. Mina said that no way we can give you at that price and no one will override for you. She looks at the rail that says R400 and picks up an item and says if this says R50 will you now insist to pay R400. I was embarssed as customers were looking at me and felt like I wanted stuff for free. Ended up taking only other items and doubt I will go back there. Staff needs customer care training. Mina also looks at me and says by the way the sale only starts tomorrow we cant help you with anything else. Its like do what you want to do who cares. Pathetic and unprofessional...... ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;401129;704391;9;5;0;1;0;0;5;15/07/01 11:48;1003;NULL;15/06/30 20:32;15/06/30 19:05;Great assistance once again;8,21E+12;Thapelo Masinga;***;I have once again received great service from Thapelo Masinga! I have been waiting for my name dropping commission to be paid out and it was not done on time. One email to Thapelo and he was on it like white on rice! Money all received and once again I am a very happy Miway client!<br> <br> This is why I will always remain with Miway!<br> <br> Thanks Thapelo!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;638959;357;16;2;0;1;0;0;2;15/07/02 12:14;1003;NULL;15/06/30 0:20;15/07/01 19:31;Minutes Deleted Before Month End;***;;***;I had 100 free minutes available to use for the month of June, however on the morning of the 30th, all the minutes were deleted.<br> <br> I phoned in (unfortunately no name/ref nr was given) and an impatient woman dismissed the query by saying that I had been notified regarding this,<br> <br> Surely i would've used up the minutes before the 30th if I had actually known.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;525050;55;14;2;0;1;0;0;2;15/07/08 10:45;1003;NULL;15/07/05 19:42;15/07/05 18:02;False advertising and bad service;8,41E+12;staff;***;Good day. <br> <br> I went to edgars canal walk looking for shoes, I saw a pair of nikes on the display wall for R899, got my size and when I got to the cashier it was R1099, massive differance, and then the manger told me that the customers swopped the shoes on the display wall, but there are no staff to assist, and if you find some one you still wait at least 20 min for service. <br> <br> Futhermore, I paid for the goods, and as I walked out the sencors at the door went off and everybody looked at me thinking I stole something, the security also stopped me checking if I had stole an item, this could have been avoided if the cashier had done her job by removing the tags.<br> <br> This is absolute ****, I've never felt so embarresed in my life. <br> <br> Thank you<br> Jaco Mouton<br> ***;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;260815;697;40;2;0;1;0;0;2;15/07/08 7:54;1003;5;15/07/07 16:53;15/07/07 15:11;DISGUSTING SERVICE AND BILLING NIGHTMARE ;***;Zandalee Goosen;***;My mom, a pensioner was afforded a curtsey vehicle through Avis Royal hotel branch on the 29 May, pick up 18 June 2015 drop off. Upon returning the vehicle she was informed of damages to the vehicle which she queried and indicated as such by signing against the sign out document. She subsequently started receiving texts from Avis indicating charges against this from the billing department. No investigation was lodged in acknowledgement of the fact that she had disputed the said damages. Instead she gets a threatening call from a vile mouthed woman named Zandalee Goosen who was grossly misinformed and telling my elderly retired mother that she would \hand her over to people who would deal with her\"" as she had been handed over to her. This disgusting attitude and disregard for the elderly is atrocious and individuals like this have no business dealing with the public. """