DB
DENISE B

1 reviews | Active since Mar 2017

07 Mar 2017, 12:23

CHANGE OF CONTRACT

<p>I do not have the time or energy to phone your call center or the Menlyn branch again as they don't seem to be capable to sort out issues in any way. I had to upgrade in October last year and requested to change my contract from my company to my personal name. 5 Months later, after numerous driving up and down to the Menlyn branch, having to re-do documents that keep on going missing, numerous phone calls to 111, conference calls with the manager at the branch, various e-mails and empty promises of calls that will be returned, the contract is still on my company's name. I cannot buy myself extra data or unlock my phone or buy extra airtime as I need the company to do this and it can only be done during business hours. Thompson Mkhize, from the branch is so ***********, not only can he not sort out my issues, he cc'd me today in another clients problem with a sim swop by accident. This poor gentleman has been waiting since last week Thursday and his sim card is still not active. How do I go about to cancel the contract that is only 5 months old as I have had enough and am not willing to continue with such bad service. Have also logged a call on their facebook page and have had no response yet. </p>

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Replies (3)
Vodacom
Vodacom's reply07 Mar 2017, 13:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Mar 2017, 14:25
Official

Dear Client

I escalated the matter to the Business Support Team for further investigation and feedback.

Kind regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Mar 2017, 16:04
Official

Dear Client

The Business Support Team confirmed that they have been in contact with you via email. You may email them directly.

Kind regards

RJ

Vodacom Consumer Website Team