1 reviews | Active since Mar 2017
CHANGE OF CONTRACT
<p>I do not have the time or energy to phone your call center or the Menlyn branch again as they don't seem to be capable to sort out issues in any way. I had to upgrade in October last year and requested to change my contract from my company to my personal name. 5 Months later, after numerous driving up and down to the Menlyn branch, having to re-do documents that keep on going missing, numerous phone calls to 111, conference calls with the manager at the branch, various e-mails and empty promises of calls that will be returned, the contract is still on my company's name. I cannot buy myself extra data or unlock my phone or buy extra airtime as I need the company to do this and it can only be done during business hours. Thompson Mkhize, from the branch is so ***********, not only can he not sort out my issues, he cc'd me today in another clients problem with a sim swop by accident. This poor gentleman has been waiting since last week Thursday and his sim card is still not active. How do I go about to cancel the contract that is only 5 months old as I have had enough and am not willing to continue with such bad service. Have also logged a call on their facebook page and have had no response yet. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
I escalated the matter to the Business Support Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Dear Client
I escalated the matter to the Business Support Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Dear Client
The Business Support Team confirmed that they have been in contact with you via email. You may email them directly.
Kind regards
RJ
Vodacom Consumer Website Team
Dear Client
The Business Support Team confirmed that they have been in contact with you via email. You may email them directly.
Kind regards
RJ
Vodacom Consumer Website Team
