Change of address request for Fiber

Dont ever do a change of address request with Vodacom Fiber rather cancel the line and apply for a new line. That will be easier and alot less expensive. Did the request on 30 May, 1 month before my move, phoned to confirm four times and they said it will be sorted. They confirmed and said don't worry. You are also told you will get free LTE while you wait, this is just a lie. I just get ignored on that request when i ask them. Had to phone daily and only on 9 July they stated attending to my service request. It is 15 July today and there only answer is im waiting for a email confirmation, they can not do anything else. My debit order already went off for the month so they don't actually care as long as they have your money and don't really care if you loosing money on all the data you loosing while using your phone for wifi.

Through this process I have had to chase them for any information, there call center is mostly clueless and there ability to give feedback is non existent.

If they told me this would be the waiting period i would have cancelled with them and gone with another company.