1 reviews | Active since Aug 2016

30 Nov 2016, 09:21

Change my Contract and Identity Call to Private Numbers

<p>Vodacom change my Contract from a R120 talktime R120 sms and 750 data to a Small S R120 no data. They promised me 1gig confirmed in writing for 12 months for the way they handled my account. Now they made the same mistake as last month. I am so frustrated and cannot do this anymore. I cannot load data on my phone from the Vodacom app or my bank and now when I phoned Vodacom they want to load data now on the 30th. Tomorrow I am supposed to get new data. It is a little to late!!! Vodacom did not even try to contact me on all previous complaints since this past weekend and Hello Peter (2nd compliant).</p>

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Replies (1)
Vodacom
Vodacom's reply30 Nov 2016, 09:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team