BB
Bongani B
1 reviews | Active since Apr 2013
04 Dec 2020, 15:51
Change in the agreement terms
on the 27th of November I went at the the vodacom store in Nicolway shopping centre. I app**** for a sim contract and they added a TV as an accessory. They did delayed and only on the 2nd of December they processed/completed my application. They done 9 credit checks on me during that period. No one contacted me till today. When i reached out I was told that was a black friday special and it was on the FTTH deal. That is not my problem as I was not advised so and i took the contract based on the information given. As things stand my SIM has not been converted and I have not received a voucher for my TV
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 Dec 2020, 15:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Dec 2020, 15:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
BB
Bongani B's updateReviewer Update
07 Dec 2020, 19:09Hi
You have not contacted me , well I am not surprised just like your branch in Nicolway , never once did they contact me in a week, i am the one calling them. I am one customer and vodacom you have showed that i mean nothing you . Vodacom Nicolway confirmed that, and you have just done so as well. you dont care about us clients.
You have not contacted me , well I am not surprised just like your branch in Nicolway , never once did they contact me in a week, i am the one calling them. I am one customer and vodacom you have showed that i mean nothing you . Vodacom Nicolway confirmed that, and you have just done so as well. you dont care about us clients.
BB
Bongani B's update07 Dec 2020, 19:09
Reviewer Update
Hi
You have not contacted me , well I am not surprised just like your branch in Nicolway , never once did they contact me in a week, i am the one calling them. I am one customer and vodacom you have showed that i mean nothing you . Vodacom Nicolway confirmed that, and you have just done so as well. you dont care about us clients.
You have not contacted me , well I am not surprised just like your branch in Nicolway , never once did they contact me in a week, i am the one calling them. I am one customer and vodacom you have showed that i mean nothing you . Vodacom Nicolway confirmed that, and you have just done so as well. you dont care about us clients.