CM
Christian M
1 reviews | Active since Mar 2017
12 Jun 2023, 16:05
Change in monthly contract fee in the middle of my contract
Good day. Last year on black friday I got a data deal. The contract deal was 500GB anytime data and 500GB night owl data for R350 per month for 36 months. My total debit order was R358.99. This month I got the new invoice and by some or other way my debit order is now R417. I am utterly dissapointed in Vodacom. I signed up for R350pm x 36months. I didn't sign up for R350 for the first 6 months and R417 for the remaining 30 months. Its daylight *******.
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Replies (1)Vodacom's replyOfficial
13 Jun 2023, 10:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Jun 2023, 10:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
