TJ
Tamsin J

1 reviews | Active since Jan 2014

17 Aug 2015, 11:52

Change in delivery address

I placed on order online last week, to be delivered to my home address (based on the 24-48 hour turn around time). The handset was then on back order - based on this information i needed to change the delivery address. I have spoken to Nofiso, Hiran, Scott and Shelley to have the delivery address changed. I have given the change of address to Scott and Hiran - both of which assured me that the address had been changed.<br> The package was STILL delivered to the incorrect address on Friday.<br> <br> This morning when I followed up with RAM Couriers THE ADDRESS HAS STILL NOT BEEN UPDATED! The parcel is sitting with RAM. I have asked them to send the parcel back to VODACOM as it is clear NOT A SINGLE PERSON CAN CHANGE A ADDRESS!<br> <br> PATHETIC SERVICE!!!

0
Replies (1)
Vodacom
Vodacom's reply17 Aug 2015, 13:06
Official
Hello TR Jacobs,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Kind Regards
WM