1 reviews | Active since Jan 2014
Change in delivery address
I placed on order online last week, to be delivered to my home address (based on the 24-48 hour turn around time). The handset was then on back order - based on this information i needed to change the delivery address. I have spoken to Nofiso, Hiran, Scott and Shelley to have the delivery address changed. I have given the change of address to Scott and Hiran - both of which assured me that the address had been changed.<br> The package was STILL delivered to the incorrect address on Friday.<br> <br> This morning when I followed up with RAM Couriers THE ADDRESS HAS STILL NOT BEEN UPDATED! The parcel is sitting with RAM. I have asked them to send the parcel back to VODACOM as it is clear NOT A SINGLE PERSON CAN CHANGE A ADDRESS!<br> <br> PATHETIC SERVICE!!!
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Kind Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Kind Regards
WM
