Change contract to a Pre-paid

<p>On Saturday, 12/11/2016 I went to Tygervalley Vodacom shop and completed 2 Cancellation request forms. I wanted to change mine and my husband's contracts to a pre-paid. I was told by Elzaine that it would take 30 days and I would receive a sms when done. On 15 Nov 2016 I get a sms from Vodacom Customer Centre, Thabiso Moutloatsi, confirming that my contract will be converted to pay-as-you-go on 31 December 2016 - 50 days later???? My husband gets a sms that his contract will be converted on 30 November 2016 - how can this be? The request for both our phones was done on same day, yet his contract is converted before mine - a whole month before???</p> <p>Seriously, how does it take 30 / 50 days to convert your contract, especially since the original 24mth contract expired a year ago already.</p> <p>MTN took 48hours to previously convert my husband's contract to a pre-paid.</p> <p> </p> <p>I want my contract converted on 30 November 2016, like my husband's or before then. Surely it does not take soooo long to convert a contract ??? </p> <p> </p> <p>Service nowadays is really pathetic !!!!</p>