Change bank accounts to get a new contract!

I have complained twice now in two weeks about Vodacom who i have been using for years. I have two contracts with them and want to take another one. Nobody knows what this 3D **** is and no staff at any of the call centres or vodacom shops have any details about all this or any contact to this place other than email. Now they are 'busy processing' my application since last week Wednesday and i get told this morning i need to have a NEW BANK ACCOUNT AS THEY CAN NOT APPLY THE NEW CONTRACT TO MY CURRENT ACCOUNT! What the hell is going on??? Since when does any company tell you **** like this???? I am really starting to get the feeling something scaly is going on with this company and am telling as many people as possible not to take new contracts out with vodacom. I have had no decent feed back whatsoever except every time being told i have to go into a shop to do the migration whatever to 3D whatever. So after doing that, this is where i stand! Been busy with this whole story almost 3 weeks now! Vodacom you are messing up big time! I really feel sorry for all the shop staff who are taking flak from customers about this *******.