Challenges with Vodacom billing

<p>On Tuesday 06 June 2016, around 13:30 I noticed that my cellphone<br />data was depleted. I then checked my account on My Vodacom app and<br />found it to be way over the monthly limit. It went to R3300.00,<br />instead of my monthly limit of R1700.00.</p> <p>I checked my cellphone data usage and found that most of the data was<br />used by Hotspot. Yes I did connect my laptop to the phone's mobile<br />Hotspot but the amount of data used and the consequent bill could not<br />justify the time and purpose I connected my laptop for.</p> <p>I went to Vodacom Menlyn to get clarity on what finished my data so<br />fast. To my disappointment, I could not be helped. I was instead,<br />advised to activate Itemised billing so I can see what exactly<br />happened.</p> <p>I activated Itemised billing and to my worst frustration and after I<br />activated Itemised billing I realised that I could not see activities for<br />the date in question. I called Vodacom and was told that Itemised<br />billing cannot go back to the date I lost so much data and that<br />Itemised billing starts from the time I activated it.</p> <p>My concern is why Vodacom cannot explain what finished my data that<br />fast, also what guarantee is there that it wont happen again as on the<br />same day of reporting the matter, my bill increased by R450.00 even<br />though I resolved to load 1GB of data.</p> <p>I'm scared of what is happening on my account. Strangely the people<br />who are running the service cannot tell what is happening.</p>