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1 reviews | Active since Mar 2017

15 Dec 2025, 13:03

Challenges to upgrade

I was suppose to upgrade my contract. On delivery of my new device the courier informed vodacom that they had 3 attempts to deliver which was unsuccessful - there was only ONE attempt!!! Now this device was returned and now we have been struggling more than a week to cancel this action to renew the upgrade. The consultants have now cancelled wrong numbers, my number was blocked to call and follow-up at the call centre. This is RIDICULOUS!!!!!

0
Replies (6)
Vodacom
Vodacom's reply15 Dec 2025, 15:29
Official
Dear Customer, 

 Thank you for making us aware of your complaint. 

 Kindly be advised that a consultant will make contact with you in due course to assist with your query. 

 ***Please note*** Beware of phishing ****s. 

 Vodacom will not contact you via WhatsApp to request your personal details 

 Regards, 
 Vodacom Consumer Website Team

Best regards,

's update16 Dec 2025, 10:45
Reviewer Update
No one tried to contact us as yet???
's update17 Dec 2025, 10:54
Reviewer Update
Issue still not resolved!!!!
's update17 Dec 2025, 10:55
Reviewer Update
Extremely frustratng!
Vodacom
Vodacom's reply18 Dec 2025, 08:21
Official
Dear Customer, 

Thank you for your patience, Our team will be in touch with you soon.

 Regards, 
 Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply26 Dec 2025, 12:58
Official
Dear Customer,
 
Thank you for taking the time to share your concerns with our office. We sincerely appreciate your effort in bringing this matter to our attention. 

Please note that while we were unable to reach you directly, we have responded to your query via email.

Kind regards, 
Vodacom Consumer Website Team

Best regards,