1 reviews | Active since Mar 2009
CEO's Office calls and LIES to me to delay further ACTION.
So, it has been a year of fighting, where at the moment, Vodacom has charged me over R30000 worth of CONTENT SERVICES, which after i cancelled all WASPs services and requested refunds, i was still billed and told these are NOT WASPs, they are VODACOM BILLING, which i have asked for for 12 months now, the INVOICES for all of these charges, VODACOM send me statements saying i owe money from 2 years ago, that have nothing to do with the current account, or they will send me a statement where the BALANCE is R1050, and i paid R1050, yet they say i OWE R9000 now, HOW IF MY BALANCE IS R1050 as per call center, as per statements, as per THE WEBSITE.
I sent an invoice for all the ******* items 3 weeks ago, and wow, someone from the CEO's supposed office, called me to try and help me resolve this issue, and since i have dealt with Michael Cronje, the VODACOM CEO, who hardly helped, and acted like his uneducated staff, with uneducated answers, i informed this person, who seemed a bit shocked i knew what was going on, and then said he will discuss with his CEO.
It has been 3 weeks now, i have multiple HelloPeter complaints, hours and hours of recorded calls and typed emails, with no answer. I have had my Vodacom number over 20 years, and now VODACOM, is attempting to force me to pay items they will not prove i owe, to keep my number. So much for a provider for life, i hope VODACOM follows Jacob very soon. PAY US ALL BACK THE MONEY.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS
Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS
Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS
Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS
