1 reviews | Active since Apr 2013
CEO office not treating clients fairly, with dignity and respect
I am disgusted with the service received from Vodacom. Their insurance department have been charging me double for my insurance premiums. They are deducting debit orders from my bank account and charging to my vodacom statement. I lodged a complaint via email with the CEO's, complaints department, sadly to say after weeks this matter has still not been resolved. Even though I have been making regular follow ups and promises made was never fulfilled.
Vodacom Insurance is a financial service provider and they must have processes and rules in place to protect their customers, but seems like their integrity is compromised. The FSCA should investigate.
Suzan from the CEO's office has been ignoring most of my email communication. I had to sent follow ups numerous times for her to respond to my emails. Based on some of the response I receive, i could see she did not receive my communication.
Yet again Suzan promised me just now that a statement will be emailed to me by tomorrow, I have no choice but to wait and see if I will receive it.
My account is 1 month in arrears due to the fact that I refuse to pay duplicate premiums. I want my account sorted before making payment. Now I am being held to ransom as the insurance division informed me they cannot update insurance details on 2 new phones I upgraded.
Vodacom get your act together.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
My issue with Vodacom Insurance is still not sorted, they charged insurance premiums to my statement again for the month of July 2023 and they will debit my bank account again on 20 July 2023. From my 07246..... called your accounts department on *** at 8:56am this morning, the lady assist me with my account query and explained my insurance premium predicament to her. She transfered me to the insurance department, after holding on for a while the call was answered but the person on the other side did not answer the call, instead he was having conversation with other person in the backround and I could even hear the chickens in the backround. Please retrieve this call, as this is yet another bad example of how Vodacom staff threat their customers.
Can you please sort out the duplicate insurance charges as well.
I await your urgent response.
Regards
S Chhotu
My issue with Vodacom Insurance is still not sorted, they charged insurance premiums to my statement again for the month of July 2023 and they will debit my bank account again on 20 July 2023. From my 07246..... called your accounts department on *** at 8:56am this morning, the lady assist me with my account query and explained my insurance premium predicament to her. She transfered me to the insurance department, after holding on for a while the call was answered but the person on the other side did not answer the call, instead he was having conversation with other person in the backround and I could even hear the chickens in the backround. Please retrieve this call, as this is yet another bad example of how Vodacom staff threat their customers.
Can you please sort out the duplicate insurance charges as well.
I await your urgent response.
Regards
S Chhotu