CEO not prepared to answer question

Referring to my earlier posts of 14 and 19 Oct 2015 I MUST CONFIRM THAT MY OPINION wrt to Mr JOOSUB'S reluctance to give feedback and holding clients to the letter of the contract is absolutely true. I've not received any feedback wrt my question/answer that my lines would have been blocked and or suspended until full payment has been made and that Mr Joosub (CEO of VODACOM) will exhaust whatever means to hold a client accountable to the contract and extract every send owned to him whilst the client has no recourse except as the saying goes, K..k en betaal is die wet van Transvaal, I'm awaiting my summons to go to court because as thousands of other clients are tired of being exploited e.g. wrong billing, poor service, data disappearing, poor to no signal etc. so am I. I want to know why MUST THE CLIENT BE HOLD ACCOUNTABLE and force to comply with the letter of the contract but Mr Joosub may deviate from it as he sees fit!!!! This is not acceptable and it must be stopped. Vodacom employees do as and what Mr Joosub dictates them to do