1 reviews | Active since Apr 2013
CEO Investigation needed on my Vodacom Contract and Insurance
Nazly in insurance at Vodacom has been an absolute hol borsel in helping me get my insurance refunded.
I was told in a pro Israel voice that my insurance lapsed. I took my handset in 2020 to Vodacom Canal Walk to have my then Samsung Note 10 repaired in late 2020. The quote received we had to reject due to me being unemployed at the time being advised by the then insurer of Vodacom that the insurance lapsed.
I am being told there is no call record of a call I made and that there is nothing insurance can do. I must provide proof of the call made. I mean what Palestinian Agenda is this.
So seeing that Vodacom is ****ing me over I request this complaint be escalated to Shameel Joosub direclty as Nazly has now undermined every ****en part of me trying to tell her I was told the insurance lapsed. How in the hell do you not have record of a client phoning in suddenly when you are a telecoms company.
If nothing is done to refund my money I am going to the press and I will also be contacting local journalists to spread the story of how Vodacom is becoming now a ****, a cheat and for over 6 years my experience from 2020 to now has not been professionalism but having to fight and swear and eventually the truth surfaces. So in tribute to Nazly your Moer
Here is her email I am not happy at all
Dear Mr Wentzel,
Thank you for your email.
I acknowledge your request for further investigation.
At this stage, all customer, policy and insurer‑side system logs available to Vodacom Device Insurance for the period in question have already been reviewed. Unfortunately, there are no additional insurance‑system records, call logs or data sources available that would allow us to trace or retrieve any further information from 2020–2021 beyond what has already been assessed.
For this reason, there is no further investigation that the insurance department is able to conduct on this matter. Should you come across any documentation, reference numbers or written proof that supports a cancellation or lapse having been communicated to you at the time, we will gladly review it.
From the insurance side, our position remains based on the verified records currently available.
Kind regards, Nazli
I am refusing her answer I want a further investigation and the fees paid in insurance that lapsed refunded. Note due to Vodacoms **** ups I have not upgraded since 2019. I pay R2500 to Vodacom of which R1300 makes up handset fees for the broken Samsumg and Insurance for a broken phone.
I request this be escalated to Shameel and not to Rudzani Lithole as that one is an absolute ****.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
If I was told the policy lapsed then how does your agent not know the policy wording let alone the process itself. Then this once again shows -- VODACOM is ***********
I made a call to Vodasure in 2020/2021 while I was subcontracting at OIM Consulting. I genuinely called Vodasure to ask if the insurance was still active or not and the answer was NO the POLICY LAPSED.
READ IT AGAIN: YOUR AGENT SAID THE POLICY LAPSED.
Now if I could remember where I was when making a call from *** to Vodasure then surely there must be a record of the call.
That the call cannot be found must mean I spoke to myself in a Catatonic State and at the same time played the role of the Vodacom agent. This where I have to say don't talk ******* to me. I made the call. The agent answered and told me the policy lapsed.
Why would I lie about this when I was honestly told this.
I want a proper investigation for that specific call to be found and that call to be listened too.
You can track the call history on *** how else do you do itemised billing.
I want to be refunded for insurance premiums paid because if I was told a policy lapsed then how does i magically appear 3 years after the fact. Wait I pulled it out my backside.
I also want a downgrade on my current package as what I am paying for is absolute *******.
400 MB of data, 1200 minutes and SMS to galore. I am still paying insurance and I am not going to pay the full bill moving forward so as to not pay the insurance.
If Vodacom can meet me halfway on this by seeing what happened to the call I made and also look at how the previous CEO LIaison told me my line was on prepaid, which meant for 3 years I didnt know the contract was suspended indefinitely by her until I had to start shouting at Rudzani Lithole.
I havent renewed my contract in 7 years and I am paying R2500 a month to be made a **** to be told I didnt make call when I know I did this is now taking me towards going to the press because each time Vodacom messes up on the clients behalf its always we did nothing you are lying.
I am available to talk now but I want a resolution I want the call found so you can hear the agent told me the insurance lapsed and I want my money back for insurance premoiums paid.
If this does not happen I am paying my contract at R1000 a month holding back handset fees and Insurance. You people have ****ed me around for 7 years and I am now getting tired of Vodacom.
If the contract was in arrears and suspended yes it was. The tell me why was I only the billed in 2023 for a contract but between 2021 to late 2023 no bill was received. No Insurance paid No Bill Paid I assumed I was on prepaid but someone messed up. Feel free to look at my contract history and account and take all of what I am saying onto consideration because ultimately VODACOM Messed up.
I didnt ask for COVID to happen hence unemployment. When I asked for COVID Cover I was told yes I can apply by your wonderful agents, but later got told it was only for business. I recall I could only pay up to atleast July / August 2020 when my money ran up. If this case isnt solved I will keep logging tickets.
If I was told the policy lapsed then how does your agent not know the policy wording let alone the process itself. Then this once again shows -- VODACOM is ***********
I made a call to Vodasure in 2020/2021 while I was subcontracting at OIM Consulting. I genuinely called Vodasure to ask if the insurance was still active or not and the answer was NO the POLICY LAPSED.
READ IT AGAIN: YOUR AGENT SAID THE POLICY LAPSED.
Now if I could remember where I was when making a call from *** to Vodasure then surely there must be a record of the call.
That the call cannot be found must mean I spoke to myself in a Catatonic State and at the same time played the role of the Vodacom agent. This where I have to say don't talk ******* to me. I made the call. The agent answered and told me the policy lapsed.
Why would I lie about this when I was honestly told this.
I want a proper investigation for that specific call to be found and that call to be listened too.
You can track the call history on *** how else do you do itemised billing.
I want to be refunded for insurance premiums paid because if I was told a policy lapsed then how does i magically appear 3 years after the fact. Wait I pulled it out my backside.
I also want a downgrade on my current package as what I am paying for is absolute *******.
400 MB of data, 1200 minutes and SMS to galore. I am still paying insurance and I am not going to pay the full bill moving forward so as to not pay the insurance.
If Vodacom can meet me halfway on this by seeing what happened to the call I made and also look at how the previous CEO LIaison told me my line was on prepaid, which meant for 3 years I didnt know the contract was suspended indefinitely by her until I had to start shouting at Rudzani Lithole.
I havent renewed my contract in 7 years and I am paying R2500 a month to be made a **** to be told I didnt make call when I know I did this is now taking me towards going to the press because each time Vodacom messes up on the clients behalf its always we did nothing you are lying.
I am available to talk now but I want a resolution I want the call found so you can hear the agent told me the insurance lapsed and I want my money back for insurance premoiums paid.
If this does not happen I am paying my contract at R1000 a month holding back handset fees and Insurance. You people have ****ed me around for 7 years and I am now getting tired of Vodacom.
If the contract was in arrears and suspended yes it was. The tell me why was I only the billed in 2023 for a contract but between 2021 to late 2023 no bill was received. No Insurance paid No Bill Paid I assumed I was on prepaid but someone messed up. Feel free to look at my contract history and account and take all of what I am saying onto consideration because ultimately VODACOM Messed up.
I didnt ask for COVID to happen hence unemployment. When I asked for COVID Cover I was told yes I can apply by your wonderful agents, but later got told it was only for business. I recall I could only pay up to atleast July / August 2020 when my money ran up. If this case isnt solved I will keep logging tickets.
I just want proof that I made the call in 2020/2021 and was told the insurance lapsed and for Vodacom to acknowledge that I was not lying
I understand the contract was suspended due to unemployment from about July / August 2020 but if I made a call to Vodasure to ask if I can reinstate in the insurance and was told it lapsed then I cannot be held liable to a policy document that your agent did not understand and gave the wrong information.
Secondly I would like my contract relooked at as the package I am on I feel does not add any value to have 1200 minutes and 400 MB of Data and a truckload of SMS and paying quite a bit of money.
I will be willing to cancel the insurance if I don't upgrade my handset but should I take another handset it would need to be insured, however can we reach a consensus to find the call I made and to listen to it and hear I am telling the truth,
If I dont receive a response by 1 pm today then I will take this further to the Insurance Ombudsman and ICASA, I will also be taking this to the press too.
So the ball is in your court meet me halfway, if we can reach an agreement on my contract package and upgrade then the Insurance can be either cancelled or continue but just know I am ****ed for paying insurance for no handset and you get away with robbing people that way.
I need an answer please and as said if non received I will take further action
Craig Wentzel
I just want proof that I made the call in 2020/2021 and was told the insurance lapsed and for Vodacom to acknowledge that I was not lying
I understand the contract was suspended due to unemployment from about July / August 2020 but if I made a call to Vodasure to ask if I can reinstate in the insurance and was told it lapsed then I cannot be held liable to a policy document that your agent did not understand and gave the wrong information.
Secondly I would like my contract relooked at as the package I am on I feel does not add any value to have 1200 minutes and 400 MB of Data and a truckload of SMS and paying quite a bit of money.
I will be willing to cancel the insurance if I don't upgrade my handset but should I take another handset it would need to be insured, however can we reach a consensus to find the call I made and to listen to it and hear I am telling the truth,
If I dont receive a response by 1 pm today then I will take this further to the Insurance Ombudsman and ICASA, I will also be taking this to the press too.
So the ball is in your court meet me halfway, if we can reach an agreement on my contract package and upgrade then the Insurance can be either cancelled or continue but just know I am ****ed for paying insurance for no handset and you get away with robbing people that way.
I need an answer please and as said if non received I will take further action
Craig Wentzel