CEO COMPLIANT

Good day

im not even going to explain how disgusted i am in vodacom their consultants team leaders and to top it up Manager

please see below and balance me real quickly

From: Brown, Samantha (CC-Cross S****ing) Sent: Friday, April 20, 2018 11:18 AM To: ********** Subject: Complaint for KHANYI NONSHANNZA / Call Reference 7:44pm19/04/ ********** 93748 Good Morning Jason I trust that this mail find you well I absolutely disgusted by the service that I received from Vodacom I called in on the 2018/04/04 I spoke to a girl by the name of Nthabiseng of which I explained my problem to , she managed to log a case for and advised me that the turnaround time for me to receive feedback is 5/7 working days , 2 weeks later I called again spoke to another agent I asked the agent to get a team leader on the line I spoke to a team leader by the name of Simangele Ndlovu and she advised me that she will email someone personally in the escalations department and that she will give me feedback on the 2018/16/04 I waited I made another call on the 2018/04/19 spoke to very RUDE TEAMLEADER BY THE Name of KHANYI NONSHANNZA who was extremely sarcastic over the phone trying to make a huge fool out me , I?m writing you this email for you to listen to this call and please advise if this is how you treat customers and trust me I?m definitely going to make sure that this call is listened to by your reporting line .. this needs to go to CEO level I?m utterly disgusted in KHANYI NONSHANNZA she doesn?t deserve to work for Vodacom Regards

Good Morning Jason I trust this mail finds you well since I spoke to your teamleader she hasn?t come back to me you also advised that the turn round time for you to investigate is 24 hours I?m once again still awaiting feedback we going for a MONTH now Regards Good day Jason

I hope you well , I don’t know what to say honestly I’m still waiting feedback it’s a beginning of a new week

Regards Samantha

From: Jason Wellen ********** Sent: Thursday, April 26, 2018 6:07 PM To: Brown, Samantha (CC-Cross S****ing) ********** Subject: FW: Complaint for KHANYI NONSHANNZA / Call Reference 7:44pm19/04/ ********** 93748

Good day Samantha

Please excuse the delayed response, Please be advised that we have escalated the matter to our cancellations department for further investigation. I am waiting on feedback as to when the matter will be resolved.

Regards