Cencellation of contract never effected

<p>I have various contract numbers on my account with Vodacom and duly cancelled one specific contract number in 2012. It was properly cancelled - according to Vodacom's protocol at the time. </p> <p>My auditor, after an internal audit, recently established that the number was indeed not cancelled and that I am paying an amount all along since 2012. <br />It will be evident from Vodacom's records that the contract was never used since middle 2012 and that no minutes / airtime were utilized. </p> <p><br /> I am not prepared to lose the already paid premiums. I have already phoned the call centre four times, sent numerous emails about this matter and every time the operator tells me that it will be escalated and that they will get back to me - to no avail. </p> <p> </p> <p>Google searches turned up all the deals that Vodacom has to offer - for which you have to pay. But I was unable to find any reference to contact details for unresolved queries !!</p> <p> </p>