Celphone not repaired in warranty time frame

On 2017-08-17 I reported to Vodacom Oudtshoorn that my LG Xcam k580z cellphone has started to give me issues where phone keeps losing connection during calls and keeps loosing network function..... they the took the phone as it was still under a vodacom warranty as I purchased the phone on a 24 month contract at the same vodacom shop on 2016-09-14. The phone was booked under job number ********** 4. On 2017-08-25 i received the phone back from said store with the description B.E.R I was then told by the shop assistant that the phone is beyond economical repair and that they will not be able to repair of replace my handset even though it is still under the 24 month contract and warranty . There was no report to explain exactly what was wrong with the handset and till this day i could get no answer. After various calls to both vodacom customer service and their repair center i still have not received any help or solution to my problem. I have been a loyal customer to vodacom since 2001 and have various contracts with them both for my business and private use. i self own a business and understand the value of customer service but vodacom has failed dismally in this i have also ventured to other cellphone service providers and will be cancelling all my contracts with vodacom as they do not care about their customers never mind the caliber of service they are providing us with. But in short Im stuck with a phone that broke while under warranty that did not have any water damage or damage of negligence that they refuse to replace or repair and that i must still pay for every month .........I will never suggest vodacom to anyone......