CELLULAR SERVICE HAS BEEN SUSPENDED

Please Explain and Restore my Service:

I try to make a phone call and get a message: YOUR CALL HAS BEEN REROUTED TO A RECORDED ANNOUNCEMENT. PLEASE BE ADVISED THAT YOUR CELLULAR SERVICE HAS BEEN SUSPENDED.

I phone Vodacom customer care and am told that my number has an "admin lock" placed on it and can only be lifted by the ***** Dispute department. The helpful call center agent tries in vain to get hold of the ***** Dispute department. The call center agent informs me that there is only 1 person that works in that department and that they are not answering the phone. I am given an e-mail address and a phone number and asked to e-mail the ***** despite department as well as try and call them directly. If you recall, my number has been locked, I can't make calls so am expected to "borrow" someone else's phone. The call center agent does promise though that they will continue trying to get hold of the ***** dispute department to get the lock lifted.

I send an e-mail to the mail address provided only to receive a delivery failure message that the provided mail address could not be found.

Having been a Vodacom contract customer for almost 22 years now and having 5 contracts on my name I am tremendously disappointed in this service.

In the mean time I must be content with the fact that I am paying for a service that I cannot use. Why was the lock placed on the number without so much as a consultation or text message notifying me and why is it so difficult to get the lock removed.

PATHETIC!!!!!