Cellular service disabled

Good Day,

I am trying to call the contact centre and speak to some one regarding my sim card. Everytime I attempt to make a call it says my cellular service has been suspeneded. This cant be right as my account is fully paid up. I have tried to speak to a consultant but your system puts me through to Tobi.

I do not want to speak to Tobi!!

Contract number is *** - My main number is ***.

Cannot be paying for something I am not using.

Kind Regards, Sibu