SO
Susan O
1 reviews | Active since May 2018
01 Sept 2020, 17:28
cellular number deleted
I need assistance with my Vodacom prepaid no's that were deleted on the network without any notification. I went into a Vodacom shop to complain and I was told that my no owed R315 which I was asked to pay so they can reactivate the lines but now after making a payment today , I am told I cannot get my no back. pls help, I use these 2 no's for my business ***,***,pls contact me on ***,thank you
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Replies (2)
Vodacom's replyOfficial
02 Sept 2020, 08:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Sept 2020, 08:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Sept 2020, 12:19Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been in contact our with accounts team, and they assisted and provided the required information. Should you require further assistance, kindly contact our Legal team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 or email ***.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been in contact our with accounts team, and they assisted and provided the required information. Should you require further assistance, kindly contact our Legal team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 or email ***.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Sept 2020, 12:19
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been in contact our with accounts team, and they assisted and provided the required information. Should you require further assistance, kindly contact our Legal team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 or email ***.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been in contact our with accounts team, and they assisted and provided the required information. Should you require further assistance, kindly contact our Legal team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 or email ***.
Regards,
Vodacom Consumer Website Team
Best regards,