Cellular Network or Cellular Dictators

<p>I have been a Vodacom contract customer for 10 years now and own 4 lines with them. One of the lines I have, used to be for my mother, she recently passed and I contacted Vodacom to open the line for Airtime transfer. After my third call to the call centre, I was advised that I cannot transfer the airtime Vodacom loads monthly, I need to purchase and load it myself. Regardless, of whether or not the airtime is loaded by Vodacom, I STILL PAY FOR IT. Where do you get off dictating how I spend MY AIRTIME? I have had issues with Vodacom discriminating against their Top-Up customers before, where they are not afforded the same courtesy as open line clients when it comes to notifications to data depletion, because there is no risk to Vodacom, they seem to think it is fine to use up a customer’s airtime when data is depleted. Now you want to dictate how I use the Airtime I pay for every month? I should be able to use it the way I see fit. I am appalled by how you treat Top-up customers, because they obviously do not hold the same value to you as open line customers. Having a top-up contract does not make a customer worth less than an open line customer.</p>