Cellular giants ignore customer needs

Hi there Vodacom customer care...hopefully someone out there is REALLY LISTENING TO ME/US. We have been living in the KZN Midlands on an estate for 3 years now and have been requesting a mini tower or some form of professional service but the only responses we get is it in the planning stages waiting approvals. Just how long is this stage?????This is unacceptable as we have to pay high fees monthly for poor signal. Our 3G barely operates and if we have load shedding we have absolutely no connectivity of nay sort. Is it better we look at your competition and offer them our entire estate or are you actually going to do something. We are already investigating alternate sources to avoid the cellular giants and their lack of service we get. Hopefully we hear from you urgently. It is sad that one is forced to social media to try get the powers that be to listen!!