1 reviews | Active since Jan 2017
<p>I inspected my current invoice to find the following charges and amounts. </p> <p>Content Services - R619.28 (Router)</p> <p>Content Services - R86.79 (Mobile)</p> <p> </p> <p>Upon querying it with Vodacom, I was advised it is a R9/day subscription. I dont remember subscribing to any such service, neither do I feel I need to. </p> <p> </p> <p>The lady who assisted me managed to unsubscribe the mobile but could not assist with unsubscribe from the router side. I am now tasked with sorting this out myself as Vodacom cannot help me further. </p> <p> </p> <p>What I wish to know is, how does Vodacom or any other cellualr subscriber even allow such subscritpions to take place? Surely there must be some sort of control to prevent this from happening? </p> <p> </p> <p>I have been a loyal user of the Vodacom network for years, and I am highly dissappointed that they would let this sort of thing happen to any of their clients and subscribers., let alone me. </p> <p> </p> <p>I wish to know how can I get my money back, as this was wasted on subscriptions I never even knew existed. </p> <p> </p> <p>I await patiently for your response Vodacom. </p> <p> </p> <p>thanks</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Vodacom
A consultant had contacted me since my last review. Thank you for that.
However, he has advised me that I will be contacted by WASPA within 5 working days. It is 8 working days since that call, and no contact from WASPA has been made.
Please advise on a course of action.
Thanks.
Anesh
Dear Vodacom
A consultant had contacted me since my last review. Thank you for that.
However, he has advised me that I will be contacted by WASPA within 5 working days. It is 8 working days since that call, and no contact from WASPA has been made.
Please advise on a course of action.
Thanks.
Anesh
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