NB
Nosiviwe B
1 reviews | Active since Nov 2019
27 Nov 2019, 13:48
Cellular, airtime
Both airtime on my online banking app an amount of 1000 instead of 100 now wen I went to Vodacom no one was willing to help to reverse the airtime my bank told me I must go to the service provider only them can reverse the airtime I'm so disappointed in Vodacom because I have been using their services for a long time and they can't help with this simple mistake,I'm sitting with a 1000 airtime now which I'm not going to use and I can't even use my phone this is a disgrace Vodacom!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
27 Nov 2019, 13:58Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Nov 2019, 13:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
NB
Nosiviwe B's updateReviewer Update
27 Nov 2019, 16:16I got a reply saying that the transaction cannot cannot be irreversible in the meanwhile I cannot use my phone still I'm not happyi just want to get rid of this airtime and change the network...
NB
Nosiviwe B's update27 Nov 2019, 16:16
Reviewer Update
I got a reply saying that the transaction cannot cannot be irreversible in the meanwhile I cannot use my phone still I'm not happyi just want to get rid of this airtime and change the network...
Vodacom's replyOfficial
06 Dec 2019, 10:53Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have provided you feedback with regards to your query.
Regards, Consumer Website Team
Regards, Consumer Website Team
Best regards,
Vodacom's reply06 Dec 2019, 10:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have provided you feedback with regards to your query.
Regards, Consumer Website Team
Regards, Consumer Website Team
Best regards,