SL
Simon L
1 reviews | Active since Jun 2011
22 Jan 2019, 10:39
Cellsure/Vodacom Insurance - thieving from client's account
Upgraded a contract, did not take insurance with the contract. Received a call from a sales droid trying to sell me insurance, refused their offerings. Why use an expensive "insurance" product covering one device when for little more I have comprehensively covered both my cells, my Tablet and my laptop with my large national insurer. Every time I complain, I get promised that the cover (two separate covers) will be canceled. Yet next invoice it's back on again.
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Replies (3)
Vodacom's replyOfficial
22 Jan 2019, 11:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Jan 2019, 11:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
23 Jan 2019, 10:50Dear Simon,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Vodacom's reply23 Jan 2019, 10:50
Official
Dear Simon,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
SL
Simon L's updateReviewer Update
21 Feb 2019, 15:52Well, well, well.
Vodacom et al, did respond and guaranteed that the insurance was removed from my account.
End Jan account, got a refund on the monies taken.
Guess what? Account for end Feb shows insurance again.
SL
Simon L's update21 Feb 2019, 15:52
Reviewer Update
Well, well, well.
Vodacom et al, did respond and guaranteed that the insurance was removed from my account.
End Jan account, got a refund on the monies taken.
Guess what? Account for end Feb shows insurance again.