WM
Winnie M
1 reviews | Active since May 2020
07 Feb 2022, 13:11
Cellphones contract
Hi hello Peter can you please assist me Vodacom again, I have app**** for contract cellphones on August last year, which I have received on October only to receive wrong devices. Day one I contacted their customer service department which they said they were going to send RAM courier to come and collect their cellphones. They took 3 months to come and collect their cellphones, I am surprised now I got a call from VVM saying that I owe them.
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Replies (2)
Vodacom's replyOfficial
07 Feb 2022, 14:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Feb 2022, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Mar 2022, 16:35Dear Winnie Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We loaded cancellation on both contracts and credits was processed. Regards Consumer Website Team
Best regards,
Vodacom's reply10 Mar 2022, 16:35
Official
Dear Winnie Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We loaded cancellation on both contracts and credits was processed. Regards Consumer Website Team
Best regards,