NM
Nelly M

1 reviews | Active since Feb 2015

05 Feb 2015, 13:12

Cellphone upgrade

On the 3rd of January 2015 I placed an order for a Samsung S5 gold which was on special and it came with the Samsung gear. I was informed that I would have my phone the week after but that week past with no feedback from the shop. I kept calling and I was told the phone had not arrived. I even went into the shop to enquire and got the same answer. Last week I called and I was told the phone will come this Monday or Tuesday. Today I called and I was told the phone has been discontinued. I asked why as customers we have not been informed and the person said they don't know. I am very disappointed because I'm vodacom's loyal customer. A friend of mine ordered the same phone and they have not contacted her either to tel, her that the phone is discontinued. Their number is ***

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Replies (1)
Vodacom
Vodacom's reply05 Feb 2015, 14:31
Official
Hello Hlehlezi,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,