1 reviews | Active since Feb 2015
Cellphone upgrade
On the 3rd of January 2015 I placed an order for a Samsung S5 gold which was on special and it came with the Samsung gear. I was informed that I would have my phone the week after but that week past with no feedback from the shop. I kept calling and I was told the phone had not arrived. I even went into the shop to enquire and got the same answer. Last week I called and I was told the phone will come this Monday or Tuesday. Today I called and I was told the phone has been discontinued. I asked why as customers we have not been informed and the person said they don't know. I am very disappointed because I'm vodacom's loyal customer. A friend of mine ordered the same phone and they have not contacted her either to tel, her that the phone is discontinued. Their number is ***
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
