HS
Hendrik S

1 reviews | Active since Apr 2019

03 May 2019, 07:12

Cellphone tower faulty AGAIN at Kromdraai, north of Pretoria

I want to complain AGAIN about the Vodacom tower at Kromdraai, north of Pretoria. It was "fixed" a couple of weeks ago and internet download speed increased about 4 times from what it was before, which was great. But this only lasted a short while. Now, 90% of the day I cannot get even one page to open, it constantly times out. I have tried with different devices - PC, laptop and cellphone. Getting the same result with all. It will work until about 06h30 in the morning, after that, access becomes almost non existent. I don't know if there is someone else or some other device in the area that gets a preferred connection or what the problem is. Please look into this and get it resolved. I am trying to run and grow my business from home, I don't want to have to drive to town every time I am trying to get a signal. I was previously told that a panel was replaced on the tower, so I don't know what the excuse will be this time.

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Replies (2)
Vodacom
Vodacom's reply03 May 2019, 09:13
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Tea 
Vodacom
Vodacom's reply03 May 2019, 11:48
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. The reference number is ***.

Regards
Vodacom Consumer Website Team