MP
Marinda P

1 reviews | Active since Mar 2010

01 Jun 2017, 15:16

cellphone top up

<p>I have a couple of cell phone contracts at Vodacom</p> <p>They are both on the same contracts</p> <p>Each contract is suppose to get a top up of R110.00 per month</p> <p>The one contract did get a top up of R110.00 for the month of June (cell phone number 082 ********** ) and every month before June</p> <p>The other contract only gets an amount of R55.00 per month, this is for the last 3 – 4 months (cell phone number 071 ********** )</p> <p>The 071 ********** contract is also suppose to get a top up amount of R110.00 per month</p> <p>We went to Vodacom Wonderpark and they told us that their IT department will give us a call, we are still waiting for them to call us (this was a month ago)</p> <p>We want the problem to be rectify immediately and Vodacom must credit us for the 3 – 4 months that they did not top up the contract phone number 071 ********** </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply01 Jun 2017, 16:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply23 Jun 2017, 09:04
Official

Dear Marinda,

I apologise for the late response.

I've responded to you via email with feedback.

Regards,

UW

Best regards,