SW
Sandra W
1 reviews | Active since Dec 2015
18 Dec 2015, 11:20
Cellphone Statement
I have sent an email on the 9thDec.2015- ***-2EGN and 15th Ref 004J-JX2M. To date no reply.<br> I asked why I am not getting statements monthly like before, also what I need to pay to withdraw from this contract. I use to receive my statements monthly! They debit me monthly with large amounts and I don't know why. I have Wi-Fi at work and at home. October/November I queried the account someone called to sell me another modem with more data. I already have a modem from then. Still not getting statements and also no reply. This is pathetic service I have been with Vodacom since the beginning of cellphones. I am going to another cellphone company. I am very dissapointed.
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Vodacom's replyOfficial
18 Dec 2015, 13:20Hello shalomvillas,
Thank you for taking the time to voice your concern about the invoices that are not being sent.
As per our discussion, our records do not indicate any error from Gmail with regards to the delivery of your statements and invoices each month. Vodacom has resent the invoices and statements as requested. Please also check the Junk Mail or Spam folders to ensure that Gmail did not drop it in one of those folders instead of your Inbox.
Kind regards,
Ragmah Stevens
Thank you for taking the time to voice your concern about the invoices that are not being sent.
As per our discussion, our records do not indicate any error from Gmail with regards to the delivery of your statements and invoices each month. Vodacom has resent the invoices and statements as requested. Please also check the Junk Mail or Spam folders to ensure that Gmail did not drop it in one of those folders instead of your Inbox.
Kind regards,
Ragmah Stevens
Best regards,
Vodacom's reply18 Dec 2015, 13:20
Official
Hello shalomvillas,
Thank you for taking the time to voice your concern about the invoices that are not being sent.
As per our discussion, our records do not indicate any error from Gmail with regards to the delivery of your statements and invoices each month. Vodacom has resent the invoices and statements as requested. Please also check the Junk Mail or Spam folders to ensure that Gmail did not drop it in one of those folders instead of your Inbox.
Kind regards,
Ragmah Stevens
Thank you for taking the time to voice your concern about the invoices that are not being sent.
As per our discussion, our records do not indicate any error from Gmail with regards to the delivery of your statements and invoices each month. Vodacom has resent the invoices and statements as requested. Please also check the Junk Mail or Spam folders to ensure that Gmail did not drop it in one of those folders instead of your Inbox.
Kind regards,
Ragmah Stevens
Best regards,