Cellphone Repairs

On the 31st of January 2023, I took my my devise (i.e. Samsung z-flip) in for repairs at Vodacom The Grove Mall. On the 8th of February I received an SMS saying that the repairs on my devise were completed. I then made my way to The Grove Mall to collect my devise. I noticed that the phone was not charged. I was then advised that the phone is fixed and I can charge it when I get to my office. I tried charging the phone for 3 hours but nothing was happening.

I then returned it to the same Vodacom that I had booked it as the same problem I had originally booked it in for was persisting. To this day, I still have not received my phone. I have tried calling numerous times to no avail. This is extremely frustrating and disappointing.