SR
Selwyn R
1 reviews | Active since Nov 2009
17 Jul 2019, 15:02
Cellphone repairs
Cant believe i have to wait 4 days just to get a quote on my repairs. One consultant says one thing...another consultant says another
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
17 Jul 2019, 15:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Jul 2019, 15:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Jul 2019, 11:29 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that contact was made and feedback provided. Regards Consumer Website Team
Best regards,
Vodacom's reply22 Jul 2019, 11:29
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that contact was made and feedback provided. Regards Consumer Website Team
Best regards,
SR
Selwyn R's updateReviewer Update
23 Jul 2019, 13:47 You need proof of payment after I came into your office and did payment there?That makes no sense at all.
Why would I come all the way into your offices and still have to send you payment confirmation after that?
Furthermore, I was told as soon as I make payment, then repairs would begin.This is now a further delay.
On Tue, 23 Jul 2019, 13:31 Shaney Moodley (VD), <***> wrote:Good dayDid you forward a proof of payment to usMy apologies for the late reply as I was not in yesterday I only got to see all my emails todayKindly please send us a pop in order for the device to be accepted we need to order parts it can take up to 4 or 5 days for it to arrive but as soon as we do receive the parts the device is fixed the same day Kind regardsThank you
From: Selwyn van Rooyen [mailto:***]
Sent: 23 July 2019 08:38 AM
To: Kabelo Mabusela (VD)
Cc: Shaney Moodley (VD); vs116vc1
Subject: Re: Job nr: ***6 Thank you, I only received this today.I decided to come in yesterday to the branch and make payment as your emails were taking too long.Please confirm how long the repairs will take? RegardsSelwyn On Tue, Jul 23, 2019 at 12:15 AM Kabelo Mabusela (VD) <***> wrote:Good day Please find attached quotation and note that this quote will automatically be rejected in 3 days without a reminder email, Kindly come back to us with the acceptance or rejection in time, 100% full amount is needed before the repairs take place, On your reference number on the deposit slip please put in FA*** Bank NedbankAccount Name :Alisom CommunicationAccount number: ***Branch Name :128-605Refference : FA51- ***6
"This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "
"This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "
Why would I come all the way into your offices and still have to send you payment confirmation after that?
Furthermore, I was told as soon as I make payment, then repairs would begin.This is now a further delay.
On Tue, 23 Jul 2019, 13:31 Shaney Moodley (VD), <***> wrote:Good dayDid you forward a proof of payment to usMy apologies for the late reply as I was not in yesterday I only got to see all my emails todayKindly please send us a pop in order for the device to be accepted we need to order parts it can take up to 4 or 5 days for it to arrive but as soon as we do receive the parts the device is fixed the same day Kind regardsThank you
From: Selwyn van Rooyen [mailto:***]
Sent: 23 July 2019 08:38 AM
To: Kabelo Mabusela (VD)
Cc: Shaney Moodley (VD); vs116vc1
Subject: Re: Job nr: ***6 Thank you, I only received this today.I decided to come in yesterday to the branch and make payment as your emails were taking too long.Please confirm how long the repairs will take? RegardsSelwyn On Tue, Jul 23, 2019 at 12:15 AM Kabelo Mabusela (VD) <***> wrote:Good day Please find attached quotation and note that this quote will automatically be rejected in 3 days without a reminder email, Kindly come back to us with the acceptance or rejection in time, 100% full amount is needed before the repairs take place, On your reference number on the deposit slip please put in FA*** Bank NedbankAccount Name :Alisom CommunicationAccount number: ***Branch Name :128-605Refference : FA51- ***6
"This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "
"This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "
SR
Selwyn R's update23 Jul 2019, 13:47
Reviewer Update
You need proof of payment after I came into your office and did payment there?That makes no sense at all.
Why would I come all the way into your offices and still have to send you payment confirmation after that?
Furthermore, I was told as soon as I make payment, then repairs would begin.This is now a further delay.
On Tue, 23 Jul 2019, 13:31 Shaney Moodley (VD), <***> wrote:Good dayDid you forward a proof of payment to usMy apologies for the late reply as I was not in yesterday I only got to see all my emails todayKindly please send us a pop in order for the device to be accepted we need to order parts it can take up to 4 or 5 days for it to arrive but as soon as we do receive the parts the device is fixed the same day Kind regardsThank you
From: Selwyn van Rooyen [mailto:***]
Sent: 23 July 2019 08:38 AM
To: Kabelo Mabusela (VD)
Cc: Shaney Moodley (VD); vs116vc1
Subject: Re: Job nr: ***6 Thank you, I only received this today.I decided to come in yesterday to the branch and make payment as your emails were taking too long.Please confirm how long the repairs will take? RegardsSelwyn On Tue, Jul 23, 2019 at 12:15 AM Kabelo Mabusela (VD) <***> wrote:Good day Please find attached quotation and note that this quote will automatically be rejected in 3 days without a reminder email, Kindly come back to us with the acceptance or rejection in time, 100% full amount is needed before the repairs take place, On your reference number on the deposit slip please put in FA*** Bank NedbankAccount Name :Alisom CommunicationAccount number: ***Branch Name :128-605Refference : FA51- ***6
"This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "
"This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "
Why would I come all the way into your offices and still have to send you payment confirmation after that?
Furthermore, I was told as soon as I make payment, then repairs would begin.This is now a further delay.
On Tue, 23 Jul 2019, 13:31 Shaney Moodley (VD), <***> wrote:Good dayDid you forward a proof of payment to usMy apologies for the late reply as I was not in yesterday I only got to see all my emails todayKindly please send us a pop in order for the device to be accepted we need to order parts it can take up to 4 or 5 days for it to arrive but as soon as we do receive the parts the device is fixed the same day Kind regardsThank you
From: Selwyn van Rooyen [mailto:***]
Sent: 23 July 2019 08:38 AM
To: Kabelo Mabusela (VD)
Cc: Shaney Moodley (VD); vs116vc1
Subject: Re: Job nr: ***6 Thank you, I only received this today.I decided to come in yesterday to the branch and make payment as your emails were taking too long.Please confirm how long the repairs will take? RegardsSelwyn On Tue, Jul 23, 2019 at 12:15 AM Kabelo Mabusela (VD) <***> wrote:Good day Please find attached quotation and note that this quote will automatically be rejected in 3 days without a reminder email, Kindly come back to us with the acceptance or rejection in time, 100% full amount is needed before the repairs take place, On your reference number on the deposit slip please put in FA*** Bank NedbankAccount Name :Alisom CommunicationAccount number: ***Branch Name :128-605Refference : FA51- ***6
"This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "
"This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "