cellphone reconnection

phones where blocked . and when we went to pay the outstanding amount we where told that the phones would be switched on again after 5-7 working days we are now a week past the waiting period and still our phones are not active we went in three days ago to re-sign on papers and they said it would be connected the same day or at the latest the next day that waiting period too has past we are very unhappy with the service and the fact that know one can give us answers and only thing they can tell us is that they will phone us and know one phones back i would really like to have this situation resolved as soon as possible <br> <br> kind regards<br> JP