Cellphone Reception

<p>I currently have a Business Account with Vodacom. Since the middle of 2016 my wife and I realised that the cellphone reception in our house, Noordheuwel Krugersdorp has been very very bad, only at patches. Being a Medical Doctor it is quite uncomfortable to be running around in my house in the midde of the night looking for a place to talk and having multiple dropped calls in the process.</p> <p> </p> <p>My wife left a message on Vodacom's Facebook on the 13th of January and got a reference number 1- ********** 538801. She was called back only on the 24th of January 2017 by someone from Vodacom that said that the local tower is overused and a new tower will be built, no date given, and the querie will be ascalated.</p> <p> </p> <p>My wife again sent a message via Facebook on the 31st of January enquiring what is going on. She was promised again that the querie will be escalated.</p> <p> </p> <p>On Sunday, the 5th of February she was phoned by Lance Gurlinge. He again gave the story about a new tower that needs to be built for our problem to be sorted out but could not give me any indication as to when it will be done, saying that I must remember that permission and building plans must be obtained from the municipality and that will take time.</p> <p> </p> <p>Now what nonsense is this now? I am expected to pay my monthly fee every month with such pathetic service and feedback?? </p> <p> </p> <p>Is this really what I can expect from a Service Provider such as Vodacom? Surely there must be another solution as to wait another x amount of years for this problem to be attended to. Or, of course, is Vodacom not worried about their service and only to milk their customers?</p> <p> </p> <p>I am sure as hell going to look for a better solution from another service provider very soon unless things start happening!!!!</p>