Cellphone nr *** - promotional data not loaded

Hello, I hate turning to Hello Peter, but it seems this is the only way to get propper assistance and to get a query sorted at Vodacom.

When I have upgraded my phone in March this year to a Samsung S9, (phone nr ********** , account nr: I ********** -4), I've qualified for 1GB data free every month, for 24 months - it was a promotion running at the time when you purchase a S9.

Recently one of your agents phoned met to consult me and help me save some money, suggesting I change to a top up package, which I greatly appreciated, but I did tell him about my promotional 1GB per month, and he said it will definitely continue and be added to the new top up package.

Well, it wasn't added, and since then I've been struggling to get the 1 free GB... I've phone customer service twice, they've escalated it, and all that I have received after 2 weeks was that the query has been resolved...how I don't know, because nobody phoned me or gave me any feedback, and I still don't have the 1GB extra per month.....can you please look into this ASAP!! I need the 1GB, otherwise I in anyway need to top up all the time, and then there was no reason for me to change to this package in the first place.

Thank you

Christine Rosslee - Barnard