kM
kefiloe M
1 reviews | Active since May 2011
05 Jan 2023, 08:44
Cellphone insurance still not cancelled
good day I would like to lay a complaint regarding Voda sure , I called them on the 10th of October to cancel my Vodacom cellphone insurance as I can not afford to pay for the insurance anymore to my surprise till date I am still being billed the same amount which means my request was never actioned account no I***-7.i need this to be sorted as i did inform the consulted that assisted me that i can not afford to pay R850 anymore on this contract .
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Vodacom's replyOfficial
05 Jan 2023, 10:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jan 2023, 10:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
kM
kefiloe M's updateReviewer Update
09 Jan 2023, 11:44good day kindly note that till date i have not received a call from Vodacom insurance my contact number is ***
kM
kefiloe M's update09 Jan 2023, 11:44
Reviewer Update
good day kindly note that till date i have not received a call from Vodacom insurance my contact number is ***