Cellphone Insurance

I recieved a call thursday from vodacom and promised to callback same day as soon as he hears from the manager until todate no call. The email I recieved from complaints states that my insurance is R66.00 whereas I was advised in store that it was R55.00. The lady I spoke with when I called on the 14th advised that they tried debiting R114.00 now on the email I am told a different story you guys better get back to me otherwise I am escalating this to ombudsman as in tomorrow the 22/02/2024.