NS
Nyiko S
1 reviews | Active since Sept 2022
13 Sept 2022, 17:44
Cellphone insurance claim
Hi,
I witnessed the most disrespectful agent when I called in vodacom to claim for cellphone insurance. Called on the 8th of sept 2022 and no professionalism nor proper customer service was provided. Requested for manager and to date I haven't been contacted. I still haven't received assistance to date.
Regards Nyiko
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
14 Sept 2022, 08:49Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Sept 2022, 08:49
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NS
Nyiko S's updateReviewer Update
14 May 2026, 13:13Afternoon,
After all this time, no one bothered to call me or send a reply.
If you fail to provide a service to me as your client, you should've refunded my premiums that I paid because no service was rendered. It becomes really frustrating how companies continue to deduct yet when we claim we are then given the runaround.
Regards
Nyiko Shipalana
***
After all this time, no one bothered to call me or send a reply.
If you fail to provide a service to me as your client, you should've refunded my premiums that I paid because no service was rendered. It becomes really frustrating how companies continue to deduct yet when we claim we are then given the runaround.
Regards
Nyiko Shipalana
***
NS
Nyiko S's update14 May 2026, 13:13
Reviewer Update
Afternoon,
After all this time, no one bothered to call me or send a reply.
If you fail to provide a service to me as your client, you should've refunded my premiums that I paid because no service was rendered. It becomes really frustrating how companies continue to deduct yet when we claim we are then given the runaround.
Regards
Nyiko Shipalana
***
After all this time, no one bothered to call me or send a reply.
If you fail to provide a service to me as your client, you should've refunded my premiums that I paid because no service was rendered. It becomes really frustrating how companies continue to deduct yet when we claim we are then given the runaround.
Regards
Nyiko Shipalana
***