jN
jane N
1 reviews | Active since May 2014
08 May 2019, 19:37
Cellphone insurance account
Bad customer service - charged twice for the insurance that I cancelled with vodacom. I have cancelled them more than 5 times long complaint 3 times the issue is still pending I'm happy at all with vodacom
Helpful (0)
Replies (4)0
Replies (4)jN
jane N's updateReviewer Update
08 May 2019, 19:46I contacted vodacom insurance more 5 times and their account department keep referring me back to their insurance company finrite for me but even now they can't explain why they charged me I'm so upset with vodacom. I just want this matter resolved and then i can cancel my contract with them
jN
jane N's update08 May 2019, 19:46
Reviewer Update
I contacted vodacom insurance more 5 times and their account department keep referring me back to their insurance company finrite for me but even now they can't explain why they charged me I'm so upset with vodacom. I just want this matter resolved and then i can cancel my contract with them
jN
jane N's updateReviewer Update
08 May 2019, 19:46I contacted vodacom insurance more 5 times and their account department keep referring me back to their insurance company finrite for me but even now they can't explain why they charged me I'm so upset with vodacom. I just want this matter resolved and then i can cancel my contract with them
jN
jane N's update08 May 2019, 19:46
Reviewer Update
I contacted vodacom insurance more 5 times and their account department keep referring me back to their insurance company finrite for me but even now they can't explain why they charged me I'm so upset with vodacom. I just want this matter resolved and then i can cancel my contract with them
Vodacom's replyOfficial
09 May 2019, 07:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 May 2019, 07:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
15 May 2019, 08:25Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Vodacom's reply15 May 2019, 08:25
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team