IB
Ivan B

1 reviews | Active since Sept 2015

18 Sept 2023, 13:46

CELLPHONE INSURANCE

Dear Vodacom, I purchased 2 new phones on contract the cheapest i could afford. I did NOT signup for any insurance. After multiple attempts I am unable to cancel this handset insurance. I did not ASK for it. I am loosing R800 a month for something I DID NOT SIGN!!!! I am a single father and take care of my parents, needless to say, we can barely afford to get by monthly. How can you do this to people? I want this service cancelled IMMEDIATLEY. I wont spend hours on the phone to your cal center only to get cut off. Not will I phone your outsourced insurance company again. I will consider legal steps if you DO NOT CANCEL!! Refund the money! This is against the law of NCR!!!

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Replies (1)
Vodacom
Vodacom's reply18 Sept 2023, 13:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team