Cellphone INSURANCE

Good day, I did receive a call from the vodacom insurance Consultant after writing on hello Peter ... Thanks however as per our telephone conversation i said I will send the proof of payment since I was paying cash coz on their side they can't trace the payment on the system.. the first email was sent on the 04th of October 2021 and the second one on the 29th of October 2021 I haven't got a response and I was told that the debit order will run starting from October 2021.. No debit order went off..PLEASE ASSIST... I dont know what to do now