ML
MARIUS L

1 reviews | Active since Feb 2015

23 Feb 2015, 15:53

CELLPHONE *****

IN 2013 I ENTERED INTO A NEW CONTRACT WITH VODACOM PAROW. XPERIA V ON TOP UP 200. THE HANDSET WAS BEING OPENED AND UNSEALED FROM THE BOX IFO ME. WITHIN MONTHS A DETECTIVE FROM BLOEMFONTEIN CONTACTED ME REGARDING THIS BEING A ****** PHONE FROM A SERVICE PROVIDER IN BLOEM. HE FLEW DOWN TO CAPE TOWN AND CAME TO SEE ME AT MY PLACE OF WORK WHERE I HAD TO PRODUCE ORIGINAL BOX AND CONTRACT. WHICH I DID. THE PHONE WAS BLOCKED IN SPITE OF THIS, IT IS PART OF AN ONGOING ***** CASE WHICH VODACOM HAS AGAINST THIS OTHER SERVICE PROVIDER, OR THAT'S WHAT I AM TOLD.. I HAVE BEEN TO VODASHOP PAROW MORE TIMES THAN I CAN REMEMBER, PRODUCED EVERYTHING THEY ASKED ME TO, INCLUDING AFFIDAVIDS. NEEDLESS TO SAY I GET NOWHERE. THE MANAGER (JACK) GIVES ME EMPTY PROMISES WHEN I SEE HIM. MOSTLY HE IS OUT OF THE STORE/NOT AVAILABLE AND HE SIMPLY DOES NOT RETURN MY CALLS. I GET NO FEEDBACK AT ALL! IN THE MEANTIME THE FULL AMOUNT IS BEING DECUCTED FROM MY BANK EACH MONTH. ALL I ASKED FOR IS THAT THE AMOUNT I PAY FOR THE HANDSET IS BEING REFUNDED TO ME SINCE IT WAS BLOCKED AND STOPPED UNTIL IT IS UNBLOCKED. I CAN NOT USE THE PHONE AT ALL. I AM WILLING TO PAY THE AIRTIME BECAUSE I CAN USE THE SIM CARD.

0
Replies (1)
Vodacom
Vodacom's reply24 Feb 2015, 08:18
Official
Hello mariusvanl,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,