KS
Kim S
1 reviews | Active since Oct 2020
20 Apr 2022, 10:05
Cellphone defect no replacement
This has been my worst experience ever. I upgraded my contract last year. S20 FE. Ever since I got the device it has not worked. It has been back and forth to the vodacom repair centre today they do not detect a fault, tomorrow the detect a fault. Each time I get the device the same issue continues. VODACOM NOR SAMSUNG can assist and they keep saying for the 4th time that there is no detected fault however the issue persists. Apparantly after the 3rd attempt olthe device is suppose to be replaced but they have still not replaced mine. How do I pay for a device that I have never used!
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Replies (2)
Vodacom's replyOfficial
20 Apr 2022, 11:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Apr 2022, 11:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Apr 2022, 08:21Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you still require assistance, alternatively contact our repairs team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you still require assistance, alternatively contact our repairs team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Apr 2022, 08:21
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you still require assistance, alternatively contact our repairs team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you still require assistance, alternatively contact our repairs team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,