Cellphone damaged after booking in for repairs

<p>I have a cellphone contract with the service provider and after my Galaxy S6 phone just switched off I brought the device to the Cape Quarter Green Point Cape Town Vodacom store to have it assessed. At the store, my phone was booked in and all pre-existing damages were noted by the consultant and recorded on the book in sheet at the store. The store sent my phone to their repair center in Maitland. A few days later I received a report and quote stating that my phone’s LCD had one crack but that this crack could only be seen under a special light. I disputed this for obvious reasons, there was no damage on book in, the phone (as was explained to me by the store) was wrapped in bubble wrap and sent to repair center which means it is susceptible to damage during transit and, after seeking advise from Samsung, I was told that the likely cause of my phones condition that I booked it in for (switching off) was that it was in sleep mode which is common with the type of phone I have and would have nothing to do with the LCD.</p> <p>The Technician (Imraan) I spoke to at Vodacom repair centre Maitland then said that the phone would be sent to Johannesburg (under the supervision of Sunet Strydom) for a further assessment as no one could tell me the link between the condition I booked it in and the LCD that was now all of a sudden cracked.</p> <p>The Johannesburg engineers reported the same as the CT technician in stating that there was a crack I "couldn't see with the naked eye" and I was given a new quote (with an increased amount as compared to the first quote I received from Cape Town). I immediately asked that my phone be returned to the store I booked it in.</p> <p>When I came to collect my phone, me and the consultant at the store observed the following which is contrary to my book in sheet:<br />1. 2 visible cracks as oppose to only one which was reported to me (we could see these cracks visible to the naked eye and without using this light so therefore, if they had been present when I booked in my phone, we would have clearly seen it and it would have been stated on my sheet);<br />2. A deep indent on the side of the phone (on the silver frame) next to the cracks;<br />3. Visible damage to the back cover of my phone;<br />4. My screen protector was removed</p> <p>At this point I refused to accept my phone and took photos of all the damage I observed and stated above. The damage keeps increasing the more it's in Vodacoms care and no one can explain to me what is happening to my phone. It keeps getting repeated to me that it is pre-existing damage and yet non of the damage is noted on the book in sheet simply because non of the damage existed when I booked in my phone. </p> <p>My phone now still remains with the Vodacom repair center. I have liaised with the repairs manager Eugene Lottering who insists that damages existed when they recieved it. I visited the Cape Quarter store today where I booked my phone in and I am being told by the Store Manager, Piere Antonel that there is nothing that he can do about it? That if the repairs says it was damaged I must accept this. This is totally unacceptable as it is nearing a month and I am without my device. Vodacom store is taking no responsibility for the handeling of my phone after I booked it in. My book in sheet apparently means nothing as the discrepencies between the damage and the condition of my phone when booked in is being ignored. I am being told to liaise directly with repairs despite that fact that I booked in my phone at the store so whatever happened after I booked it in and while it was in Vodacoms care has nothing to do with me. I am growing tired of pointing out obvious things to the store and repair centre and at this point I need to have this matter resolved and not by me having to be liable to pay for repairs that was neither caused by me or pre-existing when I booked my phone in.</p>