Cellphone Contracts **********ly Upgraded With Vodacom

I recently discovered that 2 of my cellphone contracts with Vodacom had been **********ly upgraded at a store in Eastgate. I notified Vodacom at the beginning of Novemeber 2017 re the ********** upgrades. I comp**** with getting together the necessary documentation, and emailed the ***** department. That had to be done within 48 hrs. I then only received an acknowledgement of my dispute on the 28 November 2017. They said that they would have a report for me after7-14 days. It is now 08 January 2018, and still no feedback or report. Every time I contact the call centre, I end up speaking to a different consultant and nobody can help. They keep saying they will call me back, but they never do. What happened to the days when a specific person, that you could talk to with every query, was allocated to your case. There is no accountability, and absolutely zero customer care. I have been a contract holder with Vodacom for roughly 20years!!And I have always had one of their top contracts! Thanks for the respect you have shown me, Vodacom. My case no is

EC-0C5J-2LX7G0 ********** Upgrades Ref 54-O1y27-75XQ5.