SM
Sindi M
1 reviews | Active since Jan 2018
15 Jan 2018, 11:27
Cellphone Contracts
Good day Wrote to you 2 weeks ago lodgin a complain about Vodacom Newcastle Mall and you said you will look at this problem but I'm sadden that nothing has been done regarding that as my dad's cellpcellphone has yet again been suspended.Vodacom claims he has not paid his monthly payments. What more can we do to rectify this error because it giving my dad a heartache as he's been a loyal customer at Vodacom for many years. Kindly assist which steps must we follow Thanks SA Malinga
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Jan 2018, 12:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Jan 2018, 12:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Jan 2018, 17:07Dear Sindi,
We are sorry to hear of the circumstances under which your Hello Peter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Please provide feedback as per the email sent to you.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Jan 2018, 17:07
Official
Dear Sindi,
We are sorry to hear of the circumstances under which your Hello Peter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Please provide feedback as per the email sent to you.
Regards,
Vodacom Consumer Website Team
Best regards,
SM
Sindi M's updateReviewer Update
17 Jan 2018, 12:50I did send those documents but will do again send them tomorrow 18-01-2018.and kindly call me on this number for any query as I'm not always using my e mail. ********** 537
Thank you
SM
Sindi M's update17 Jan 2018, 12:50
Reviewer Update
I did send those documents but will do again send them tomorrow 18-01-2018.and kindly call me on this number for any query as I'm not always using my e mail. ********** 537
Thank you