JE
Johan E

1 reviews | Active since Jun 2013

04 Sept 2017, 12:03

Cellphone contracts

I WJ Engelbrecht cell nr ********** 376 received a call from a vodacom telemarketer to inform me that i went out of bundle on my contract and that they want to offer me a upgrade on my contract from my smart large package to smart large plus which will offer me more minutes and more data, for a increase of R200 on my monthly installment of R639. I didnot take the offer but later on went to a vodacom shop to enquire about the new deal, to my suprise the new deal cost less than my currant contract. The new contract cost R329 per month. Is this how vodacom treats there loyal clients, by increasing there monthly installments.

0
Replies (2)
Vodacom
Vodacom's reply04 Sept 2017, 12:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply07 Sept 2017, 08:56
Official

Dear Johan

Please note feedback has been provided to you via email.

Regards,

RJ

Best regards,