1 reviews | Active since Jun 2017

27 Jun 2017, 20:24

Cellphone contract without my concern

<p>am livid with vodacom and their partners Afrizon Telecommunication, I got a call from afrizon on behalf of vodacom, thanking me for being a loyal customer for 14 years and that they are offering me a smart phone and a tablet for free, I asked the person who called me more than 5 times to make sure am not signing a contract , to my suprise I was lured into a new contract and after calling vodacom they assured me that they won't deduct the money from my account since I did not activate the sim</p> <p>but hey, they just debited my account, I have never regretted being a vodacom customer like I do right now.</p>

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Replies (3)
Vodacom
Vodacom's reply28 Jun 2017, 07:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply28 Jun 2017, 14:09
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,

's update25 Oct 2017, 21:43
Reviewer Update
The quiry is not resolved even after our telephonic conversation I am still billed for a line and gadget that I am not using, what a shame