Cellphone contract not working
<p>I got a vodacom contract at Mall of Africa in August. </p> <p>The contract sim has never worked. I took the phone back in store. They have not stopped debiting my account.</p> <p> </p> <p>The phone is not with me and it still does not work when I called the phone store they keep saying it does not work.</p> <p> </p>
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Replies (4)
Vodacom's replyOfficial
23 Nov 2016, 07:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Nov 2016, 07:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Nov 2016, 16:41Dear Customer
We apologise for the inconvenience caused.
We have escalated this to the store management for further assistance and feedback.
Regards
RoderiqueLategan
Best regards,
Vodacom's reply24 Nov 2016, 16:41
Official
Dear Customer
We apologise for the inconvenience caused.
We have escalated this to the store management for further assistance and feedback.
Regards
RoderiqueLategan
Best regards,
Vodacom's replyOfficial
30 Jan 2017, 11:09Dear Customer
As per the feedback received from the Regional Office, they have been in contact with you and are attending to your complaint. They will contact you to close this matter as soon as this has been completed.
Regards
RoderiqueLategan
Best regards,
Vodacom's reply30 Jan 2017, 11:09
Official
Dear Customer
As per the feedback received from the Regional Office, they have been in contact with you and are attending to your complaint. They will contact you to close this matter as soon as this has been completed.
Regards
RoderiqueLategan
Best regards,
's updateReviewer Update
30 Jan 2017, 11:16I hope this is will be resolved.
Please help.
's update30 Jan 2017, 11:16
Reviewer Update
I hope this is will be resolved.
Please help.